According to a Prudential Financial survey, Pulse of the American Worker Survey: Post-Pandemic Work & Life – Expectations from the American Workforce: half of the respondents say the pandemic has given them more control in deciding the direction of their career 48% are rethinking the type of job they want altogether The total cost of...

Many companies place so much emphasis on hard skills that it seems soft skills are playing second fiddle to the former. No doubt, job-specific technical knowledge & skills are necessary and form a core part of employees’ functioning, but that doesn’t mean that soft skills are overlooked. Soft skills play a decisive role in one’s...

83% of enterprises believe that developing leaders at all levels is important. Of all the employees who left their company at some point, 52% believed that their manager could have done something to prevent them from leaving. Whether you’re talking about CEOs, operations managers, or team leads, leaders play a crucial role in a business....

Looking for the best types of employee training methods for your learners? We’ll help you. But before that, let’s quickly understand the importance of finding the right methods. Employee training plays a crucial role in an organization’s success. A good training program makes employees more productive, which makes them contribute more to an organization. Jack...

What is your understanding of employee management? How do you define it? If you think it is synonymous with training and development, unthink it. Because it is much more than learning. The process of employee management begins with selecting the right candidates. It then progresses to the stages of reward & recognition and discipline. In...

Roughly 63 million Americans work as volunteers. The economic value of their service is $24.69 per hour or $297.5 billion a year. Similarly, 52% of people in the UK volunteer informally at least once, while 26% of them participate in informal volunteering regularly. According to the most recent data, the economic value of volunteering in...

Did you know? 75% of consumers would stop doing business with a retailer if they encountered a bad experience such as poor customer service. They say knowledge is power, so training the employees in the basics and advanced knowledge of retail sales and customer service can make a difference between a sales graph crashing or...

According to the market research firm CSO Insights, 63.5% of companies say channel partners contributed to their annual revenue. This piece of information is significant for businesses everywhere. Choosing the right partners or product resellers is not enough. You need to sustain the relationships through various channel partner training programs. It will help strengthen your...

According to TheLadders.com, adaptability, active listening, emotional intelligence, and teamwork are among the top soft skills employers will be looking for in job seekers in 2021. Senior Career Specialist at job service provider FlexJobs, Brie Reynolds, recommends three ways to cultivate soft skills: Identify existing soft skills and build upon them for improvement Enroll in...

Call centers have evolved by a huge degree from the 1960s when the agents used to be housewives functioning as telemarketers. Today, agents require proper call center training to learn how to serve various functions in sales, servicing, marketing, support and what not! More than half of the customers consider the service a business provides...