According to CareerBuilder.com, 58% of managers didn’t receive any formal management training. Leading and managing a workforce successfully, thus, becomes a problem for these managers. Workforce management (WFM) is among the top responsibilities of managers and HR professionals that occupy the lion’s share of their time. The larger the workforce, the bigger the need for...

Roughly 63 million Americans work as volunteers. The economic value of their service is $24.69 per hour or $297.5 billion a year. Similarly, 52% of people in the UK volunteer informally at least once, while 26% of them participate in informal volunteering regularly. According to the most recent data, the economic value of volunteering in...

Did you know? 75% of consumers would stop doing business with a retailer if they encountered a bad experience such as poor customer service. They say knowledge is power, so training the employees in the basics and advanced knowledge of retail sales and customer service can make a difference between a sales graph crashing or...

According to the market research firm CSO Insights, 63.5% of companies say channel partners contributed to their annual revenue. This piece of information is significant for businesses everywhere. Choosing the right partners or product resellers is not enough. You need to sustain the relationships through various channel partner training programs. It will help strengthen your...

Ready to Conduct Soft Skills Training?According to TheLadders.com, adaptability, active listening, emotional intelligence, and teamwork are among the top soft skills employers will be looking for in job seekers in 2021. Senior Career Specialist at job service provider FlexJobs, Brie Reynolds, recommends three ways to cultivate soft skills: Identify existing soft skills and build upon...

Call centers have evolved by a huge degree from the 1960s when the agents used to be housewives functioning as telemarketers. Today, agents require proper call center training to learn how to serve various functions in sales, servicing, marketing, support and what not! More than half of the customers consider the service a business provides...

I’ve seen it firsthand: a talented team falling short of reaching its potential due to unclear roles, outdated skills, or lack of direction. It’s frustrating, isn’t it? Employee training can be an antidote here.  With years of experience in corporate training solutions, I can tell you that effective employee training and development turns challenges into...

In 2013, entrepreneur and founder of the Virgin Group, Richard Branson, voiced his disagreement with the decision of Marissa Mayer, then Yahoo CEO, to ban employees from working from home. He said, “One day, offices will be a thing of the past.” It seems it’s beginning to come true. Virtual workplaces, either local or remote,...

With a significant spurt in remote work in recent times, there is a corresponding need for training remote employees. Everyone knows they need to deliver this kind of training at regular intervals, but only a few know how to actually do it. Keeping this in mind, I present some of the best practices in remote...

In the course of virtual training, your virtual audience may, at times, feel isolated due to the lack of real face-to-face contact. They should, however, realize that they are a part of a bigger team united by common learning & development goals. Components of quality eLearning programs such as virtual classrooms, chat, surveys, discussion forums,...