12 Best LMS for Call Centers for Onboarding, Technical & Soft Skills Training in 2024

As a professional with longstanding interest in eLearning and employee training, I know how important it is to have the right learning management system (LMS) in place in organizations that emphasize ongoing learning.

It holds true for call centers too.

These centralized departments handle inbound and outbound calls from current and potential customers, and employees should be proficient in product and service knowledge. This calls for effective onboarding and quality training in technical and soft skills.

But with so many LMS options available, it can take a lot of work to know which one is right for your business. That’s why I’ve put together this list of the 12 best LMS for call centers in 2024.

Whether you’re looking for ease of use, scalability, or customization options, there’s an LMS for every call center on this list that will meet your needs.

12 Best LMS for Call Centers

I created this list of LMS for call centers based on my own experiences, suggestions from friends and coworkers, reviews on software comparison sites, and feedback from customers.

1. ProProfs Training Maker – Best for Employee Training

I know how important it is to have a call center LMS that is easy to use and can help you streamline your training programs. That’s why I recommend ProProfs Training Maker.

This software caters to the learning & development (L&D) needs of the services industry and call center training is one of them. It offers a range of features that make it the best choice for businesses of all sizes.

One of the things that sets it apart is its ease of use. Also, with an intuitive authoring tool and a library of over 100 ready-to-use courses and templates, you can create call center training courses quickly and easily. You’ll find courses on communication, sales, and customer service that are in high demand in call centers.

Another great feature that I love is its ability to create engaging online training programs. You can add quizzes, videos, presentations, brain games, and other interesting eLearning elements to your courses to keep learners motivated and focused.

Finally, the tool offers real-time learning data you can use to identify knowledge gaps and make data-driven training decisions. This means you can continually improve your training programs over time.

What you’ll like:

• It is delightfully user-friendly for both learners and admins.
• Access a range of pre-designed courses and templates covering diverse subjects, including compliance, safety, sexual harassment, soft skills, and more.
• Easily convert your presentations, videos, PDFs, and SCORM courses into online learning modules.
• Personalize your courses by branding them with your logo, theme, fonts, styles, certificates, and badges.
• Utilize comprehensive learning management tools like online classrooms, group management, role assignments, permission controls, reporting, and additional features.

What you may not like:

• Limited number of learners in the free plan (only 10)
• Lacks a dark mode, which is becoming common in tools these days

Price:

Forever FREE for small teams with 10 learners or less. Paid plan starts from $1.97/learner/month for large teams. 15-day money-back guarantee. No hidden costs.

2. Moodle LMS – Best for Customized Learning Experiences

My hands-on experience with Moodle LMS has solidified my belief in its prowess as an ideal platform for delivering personalized training to my team of agents.

Moodle’s flexibility and adaptability as an open-source platform make it a top choice. I can craft courses that precisely cater to the unique needs and preferences of my learners. By incorporating a diverse range of activities and resources, such as quizzes, videos, forums, and chats, I can ensure that the learning experience remains dynamic and engaging.

I can teach my learners at any time and from anywhere. Additionally, the versatility to enroll an unlimited number of learners and efficiently manage them through groups, roles, and permissions is a testament to its scalability.

By seamlessly blending online and live training sessions, I can foster a truly interactive and immersive learning environment for my agents.

Also, Moodle’s scheduling feature allows me to seamlessly integrate live sessions into each course, accommodating different time zones and enhancing engagement through timely notifications and reminders.

What you’ll like:

• An open-source platform empowers you with full ownership and authority over your data, privacy, security, and operational aspects.
• Incorporate multilingual capabilities, allowing users to access course content and learn in their preferred language or cater to multilingual users and organizations.
• Develop customized learning pathways for your agents through course creation and management, tailored to diverse needs like instructor-led, self-paced, blended, or fully online learning.
• Expand site capabilities with add-ons, which enhance functionality through plugins for assignments, quizzes, grading, and additional features.

What you may not like:

• Moodle’s steep learning curve can be challenging for both educators and learners due to its complex interface.
• Security concerns exist, as its open-source nature exposes it to potential vulnerabilities and relies on hosting server security.

Price:

Starts at $180/year

3. Absorb LMS – Best for Personalized Learning Experiences

Absorb LMS is another LMS software that I find exceptionally well-suited for training call center agents.

Firstly, it excels in user-friendliness and engagement. I’m able to develop courses that resonate with my agents, utilizing diverse media and interactive components like videos, quizzes, gamification, and social learning.

The customization options also allow me to align course aesthetics with my brand.

Its reliability and security inspire trust. Absorb LMS boasts robust security features and policies, safeguarding both data and content. Cloud-based servers with regular backups contribute to its dependable availability and performance.

Absorb LMS accommodates an unlimited number of agents and courses. Its pricing plans offer budget flexibility, and detailed reports and analytics allow me to gauge training ROI effectively.

What you’ll like:

• Utilizes AI for streamlined learning administration and personalized learner recommendations.
• Offers integrated eCommerce features for selling courses with pricing options, tax settings, and more.
• Enables skill verification through automatic tracking of observational checklists within the LMS.
• Supports multilingual capabilities for course content and user preferences.

What you may not like:

• A somewhat outdated interface with a unique logic for administration tasks that may not align with other LMS platforms.
• It has limited course setup options and course content variety compared to other LMS.

Price:

Custom pricing

4. Docebo – Best for AI-based Learning Content

Docebo’s AI-powered intelligence is impressive. I can use artificial intelligence to make personalized learning paths for agents based on their skills and goals.

You don’t need to install any software or hardware because Docebo LMS works on any device and browser. It can handle many agents and courses and has flexible pricing plans.

This call center LMS also lets me change things and match the course looks with our brand.

Agents get more interesting content with videos, quizzes, games, and social learning. Training materials are available anytime, even offline, on mobile devices.

This facet of the platform acknowledges the dynamic nature of learning, allowing agents to access training content regardless of their physical location or internet connectivity.

What you’ll like:

• Utilizes AI for streamlined learning administration and personalized learner recommendations.
• Offers integrated eCommerce features for selling courses with pricing options, tax settings, and more.
• Enables skill verification through automatic tracking of observational checklists within the LMS.
• Supports multilingual capabilities for course content and user preferences.

What you may not like:

• Some users have encountered difficulties when trying to integrate Docebo with their existing software systems or tools
• Problematic mobile app, marked by frequent issues like post-update failures, video playback problems, and abrupt sign-outs, resulting in low app store ratings.

Price:

Custom pricing

5. TalentLMS – Best for Rich Online Courses

TalentLMS is an ideal call center LMS because it offers flexible, interactive, and personalized learning experiences that enhance skills and performance.

One of the significant benefits I found in TalentLMS is the ability to access relevant training courses anytime and anywhere. Users can log in to the platform from any device and choose from a variety of courses that suit their needs and interests. They can also schedule learning sessions according to their availability and preferences.

The courses are designed with interactive elements, such as videos, quizzes, games, and simulations, that keep learners motivated and focused.

Users can also interact with instructors and peers through chats, forums, and webinars, and get feedback and support from them.

The platform uses artificial intelligence to analyze progress and performance, and recommend courses and activities that match participants’ level and needs. They can also customize the learning paths by choosing the topics, formats, and methods that work best for them.

What you’ll like:

• Streamlined employee training software automating compliance and skill development.
• Access pre-designed courses and templates on diverse subjects, including compliance, safety, harassment, and soft skills.
• Easily convert PPTs, videos, PDFs, and SCORM courses into online modules.
• Customize courses with your branding – logo, theme, fonts, styles, certificates, and badges.

What you may not like:

• Limited native integrations can be problematic for users that rely heavily on such integrations
• It may not offer as extensive gamification features as other LMS platforms

Price:

Starts at $69/month

6. iSpring Learn – Best for Online Corporate Training

iSpring Learn is a great call center LMS because it helps us create and deliver effective training courses for our agents. It also allows us to track and measure their progress and performance.

I can create engaging courses with interactive elements, such as videos, quizzes, games, and simulations, using the iSpring Suite authoring tool. This tool is integrated with iSpring Learn, so I can publish my courses directly to the platform.

I can also import courses from other sources, such as PowerPoint, SCORM, or xAPI. iSpring Learn works on any device and browser, so our agents can access the courses anytime and anywhere.

Another benefit of iSpring Learn is that it provides in-depth reporting and analytics. I can monitor our agents’ learning activities, such as their completion rates, scores, and time spent on each course.

The tool also has a gamified system that rewards our agents with points, badges, certificates, and leaderboards for completing courses and quizzes.

What you’ll like:

• Create interactive longreads within the LMS, including exercises, feedback, and detailed viewing stats.
• Build learning tracks with uploaded courses, assessments, assignments, and completion notifications.
• Utilize AI for streamlined learning administration and personalized learner recommendations.
• Enable multilingual support for course content and user preferences.

What you may not like:

• It has limited native integrations with third-party software and tools compared to other learning management systems.
• It primarily focuses on hosting SCORM-compliant content, which may be limiting for organizations looking to host a wider variety of content.

Price:

Starts at $4.08/month

7. 360Learning – Best for Collaborative Learning Experiences

360Learning is an ideal tool for call center training that prioritizes collaborative learning experiences.

Users can access relevant courses to develop their skills and knowledge based on their needs and interests, such as customer service, communication, sales, or product knowledge.

Learners can share their feedback, opinions, and tips on how to handle different customers. They can also ask questions, seek help, or offer support to others who are facing similar challenges.

Similarly, they can monitor learning activities, such as completion rates, scores, and time spent on each course. Evaluations of skills and competencies with quizzes and surveys are other capabilities in the platform.

I find this data helpful in identifying the strengths and weaknesses of learners, as well as the areas for improvement. You can also set new goals for learners and plan their learning paths accordingly.

What you’ll like:

• Transforming internal experts into advocates for employee, customer, and partner growth, it serves as a collaborative learning platform.
• Simplifying learning administration and delivering personalized learning suggestions through AI-powered features.
• Within the LMS, it permits the creation of interactive longreads complete with exercises, feedback, and comprehensive viewing statistics.
• Seamlessly sells online courses using its integrated eCommerce module, offering options like discounts, preferred pricing, and tax configuration.

What you may not like:

• 360Learning may offer fewer advanced assessment features compared to some other LMS platforms.
• It has limitations in terms of advanced authoring tools, which could restrict the creation of highly interactive courses.

Price:

Starts at $8/month

8. Litmos – Best for Engaging and Interactive Courses

Litmos is a cloud-based call center learning management system that can be used in call centers to create and deliver effective training courses for agents.

One of the advantages of Litmos is that it is easy to use and customize. Litmos has a user-friendly interface that allows anyone to create engaging courses with interactive elements, such as videos, quizzes, games, and simulations.

It also has a built-in authoring tool that integrates with PowerPoint, SCORM, and xAPI. This means that you can import existing courses from other sources or create new ones from scratch.

Another advantage of Litmos is that it supports mobile learning and offline access. Litmos works on any device and browser, so your agents can access the courses anytime and anywhere.

It also has a mobile app that allows your agents to download the courses and access them offline. This way, they can learn at their own pace and convenience, even when they are not connected to the internet.

What you’ll like:

• A cloud-based, mobile, scalable, and secure LMS, easily deployable in minutes and integrated with your ecosystem.
• Robust content authoring features within the LMS, enabling the creation of dynamic, mobile-responsive, visually captivating SCORM content.
• Boosting learner engagement and motivation through gamification and video assessments, with achievements, points, badges, and the ability to record and upload communication videos.
• Monetize your courses using its eCommerce module, either through pre-packaged features or a powerful integration with Shopify to set up an online storefront.

What you may not like:

• It is less customizable in terms of branding and design, which may limit what users with personalized training delivery needs can do.
• It offers basic reporting and analytics and it may not fully meet the advanced data analysis needs of organizations requiring in-depth insights.

Price:

Custom Pricing

9. LearnUpon – Best for Connected Learning Experiences

LearnUpon is one of my preferred tools for call centers, offering a comprehensive solution for creating, managing, and delivering effective training programs to not only agents but also customers and partners.

With the capability to create multiple portals, I can efficiently manage training for distinct groups, such as new hires, employees, customers, partners, or members. Each portal can be customized, allowing for course assignments, progress tracking, and performance evaluation tailored to specific needs.

The platform’s seamless integration with existing tools and systems is another significant advantage. Users can effortlessly connect LearnUpon with a CRM, call center software, webinar platforms, email marketing tools, and more.

In addition, LearnUpon empowers users to deliver webinars with ease. Whether I prefer live sessions or on-demand content, LearnUpon has it covered.

What you’ll like:

• A cloud-based, mobile, scalable, and secure LMS, quick to deploy and seamlessly integrated with your ecosystem.
• Streamlining learning administration and delivering personalized learning suggestions through AI-powered capabilities.
• Facilitating training for diverse audiences, from employees and customers to partners and members, all under one platform.
• Monetize courses with its eCommerce module, utilizing pre-packaged features or a robust Shopify integration to establish an online storefront.

What you may not like:

• The eCommerce capabilities are basic compared to dedicated eCommerce platforms.
• Limited social learning capabilities for collaboration.

Price:

Custom pricing

10. SkyPrep – Best for Unified Learning Platform

SkyPrep is a top-tier call center learning management system, offering an all-in-one solution for the creation, management, and delivery of highly engaging and effective training programs.

The LMS caters to diverse audiences through a unified platform. Multiple portals can be created, each tailored to distinct learner groups, such as employees, customers, partners, or members.

Additionally, SkyPrep empowers trainers to deliver webinars, whether in real-time or on-demand effortlessly. The platform offers a native webinar feature and supports integration with popular platforms like Zoom and GoToWebinar.

Users can readily track training outcomes and assess the impact of their efforts using built-in reports or by creating customized reports tailored to specific requirements.

What you’ll like:

• A built-in virtual classroom for interactive webinars and workshops.
• Streamlines tracking and managing certifications for compliance and competence.
• Create branded, personalized learner portals for an enhanced user experience.
• Build a centralized content library for efficient, consistent course creation.

What you may not like:

• Limited gamification features for learner engagement.
• Some users find content authoring tools less sophisticated.

Price:

Custom pricing

11. Elite LMS – Best for AI-based Learning Management Solution

Elite LMS also makes it to my list of call center learning management systems. It offers a comprehensive toolkit to create, manage, and deliver captivating and impactful training programs.

It supports various content types, such as videos, quizzes, surveys, SCORM, xAPI, and more. Additionally, the platform allows for easy customization of course aesthetics, ensuring a seamless integration with my brand identity.

Elite LMS utilizes adaptive assessment modules driven by predictive analysis, tailoring questions based on learners’ previous answers. Optical Content Recognition (OCR) technology simplifies word meaning searches through image capture.

The tool also incorporates face recognition technology to verify learner identity and ensure assessment integrity.

What you’ll like:

• Personalized training based on individual learner progress and needs.
• Provides valuable insights into learner performance and engagement using AI.
• Enhances user engagement and collaboration with gamification and social learning features.
• Streamlines compliance tracking and reporting for regulatory requirements.

What you may not like:

• It is not that scalable and it is unable to handle a large number of users or courses.
• It has a complex and cluttered interface that may not appeal to modern learners and administrators.

Price:

Custom pricing

12. Topyx – Best for Social Learning Experiences

Topyx is another worthy choice for call centers, offering a comprehensive solution that simplifies the creation, management, and delivery of highly engaging and effective training programs.

Its LMS Quick Start program covers everything from branding to training and even provides prebuilt content across diverse subjects, including compliance, leadership, soft skills, technical skills, safety, healthcare, finance, and sales.

Topyx takes learning to the next level with its “Unlimited Learning, Unlimited Growth” feature, which allows for limitless content access and user scalability, all while offering tailored learning paths.

A remarkable aspect of Topyx is its content-agnostic platform, accommodating various content types, including documents, audio, video, SCORM, xAPI, and LTI.

What you’ll like:

• Provides robust reporting and analytics tools to track learner progress and measure training effectiveness.
• Offers mobile-responsive design for on-the-go learning accessibility.
• Facilitates collaboration and knowledge sharing through social learning features.
• Easily integrates with other systems and tools to streamline training management.

What you may not like:

• Some users have reported that the LMS can be slow, especially when loading large courses or modules. This can be a frustrating experience for learners and instructors.
• Minimal customization options may hinder tailoring the LMS to individual needs, with reported challenges in logo, theme, language, and notification adjustments.

Price:

Starts at $6,850/month

Which Is the Best LMS for Call Centers?

The right choice depends on what you need for your audience, like how good they are at something and how they like to learn.

To make it easier for you to decide, here are three tools I recommend:

Option #1 – ProProfs Training Maker

ProProfs Training Maker is the top choice for call centers, enabling the creation and management of engaging training programs for agents, customers, and partners. It supports versatile course creation with customizable content, unified training for various audiences, remote training using 70+ languages, seamless integration with existing tools, and webinar delivery options. The platform offers robust reporting, helping analyze course performance and learner progress.

Option #2 – Moodle

Moodle supports custom course creation for different audiences. Moodle seamlessly integrates with existing tools, automating workflows and enhancing the learning experience. The platform also offers webinar delivery options with attendance tracking and reporting for analyzing progress and performance.

Option #3 – iSpring Learn

iSpring Learn is a comprehensive and user-friendly solution suitable for call center training. It empowers businesses to manage online training from start to end effortlessly. With its intuitive interface and comprehensive features, iSpring LMS simplifies course creation, assessments, and progress tracking. It offers a seamless blend of interactive e-learning tools, making it a versatile choice for enhancing audience engagement and learning outcomes.

From what I’ve learned and because I’ve used it the most, I think ProProfs Training Maker is the best choice. It’s designed with end users in mind, has a simple layout, and doesn’t slow things down. It’s perfect for any online learning use case and industry.

Frequently Asked Questions

What is an LMS for call centers?

An LMS (Learning Management System) for call centers is a software platform designed to facilitate training and development for call center agents. It provides a centralized system for creating, delivering, and managing training content and resources. This technology helps call centers enhance agent performance, streamline onboarding, and ensure consistent customer service through features like e-learning modules, assessments, tracking progress, and reporting.

Watch: What is a Cloud-Based Learning Management System?

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What are the key features to look for in a call center LMS?

Key features to look for in a call center learning management system include customizable content creation, an intuitive interface, scalability to accommodate growth, support for multimedia content, assessment tools with performance tracking, seamless integration with other call center technologies, compliance management capabilities, mobile accessibility, gamification elements, content versioning and more. Ready-to-go courses on in-demand topics for call centers, such as soft skills and customer service, are another factor to consider. To know all the features in a standard LMS, visit our dedicated features page.

How to choose the right LMS for call centers

To choose the right LMS for call centers, define your training goals and audience type and assess skills gaps and preferences. Next, evaluate your budget and available resources, including technical support. Ensure the LMS integrates with existing tools and can scale with your business. Lastly, prioritize essential features like course management, tracking, reporting, and integration capabilities.

Watch: How to Choose the Best SaaS LMS Software

How can a call center LMS enhance agent skills and knowledge?

Such a LMS software system enhances call center agents’ skills and knowledge by offering structured, on-demand training with customized content, assessments, and feedback. It centralizes resources, employs gamification for engagement, allows for tracking and reporting, and is cost-efficient, resulting in more effective and convenient learning experiences for agents while enabling supervisors to monitor and address performance effectively.

Can the call center LMS support diverse training content?

Yes, depending on which LMS you deploy, it can accommodate diverse training content, including interactive simulations, video lessons, gamified learning, role-playing exercises, and self-paced learning modules. This caters to learners with different learning styles and preferences.

Can the LMS integrate with our call center software, like CRM and workforce tools?

Yes, the LMS can integrate seamlessly with your existing call center software, including CRM systems and workforce management tools, enhancing efficiency and providing a unified platform for training and operations. Here’s a list of all integrations that ProProfs Training Maker supports.

Does the LMS offer call center-specific training modules?

Certainly, the LMS provides specialized training modules designed to meet the unique needs of call center functions, covering areas like customer service, sales techniques, and in-depth product knowledge. Check out these professionally designed courses that you can start using right away.