Acer is one of the world’s top ICT companies with a presence in more than 160 countries. Its focus areas range from service-oriented technologies to the Internet of Things, gaming, and virtual reality. Acer’s 7,000+ employees are dedicated to the research, design, marketing, sale, and support of products and solutions that break barriers between people and technology.
We have great products and a long history. We were looking for a solution that would help us train and certify our employees on new product releases. We wanted to have the functionality of a powerful online training software that included quizzes and allowed users to request additional training and information if needed.
We selected ProProfs because we recognized that it would provide us with a powerful product with the support & customization we need. And it ended up doing exactly that. We were able to create a training system that included online training, assessment, and certification for our new product releases. So, it was a comprehensive solution for us.
As we anticipated, ProProfs has good service and good structure. The service teams at ProProfs have a good attitude and strive to ensure customer queries are heard and answered. I found it easy to set up our training system to include question banks and collaboration among course creators. Now our employees can be trained and certified and they can also request training when needed.
We are building a 100-year company with a mission to DELIGHT customers. People think we’re crazy to offer phone, chat, and email support. We still do it. When it comes to awesome support & building delightful software, we go the distance - try it, and you will love it.
