About

Eave Assistants provides virtual administrative support to British property entrepreneurs managing rental property portfolios. Their team of skilled virtual assistants alleviates the administrative burden, enabling property entrepreneurs to focus on business growth. With a lean team of 15, Eave Assistants combines operational efficiency with cutting-edge tools to deliver superior service.

Problem

Eave Assistants faced the challenge of training South African virtual assistants unfamiliar with the UK rental property market. They needed:

  • A cost-effective LMS solution that fit their startup budget.
  • A customizable platform to host professionally designed SCORM content.
  • Centralized document storage for easy reference and knowledge sharing.

“We're a business of two employees and a team of freelancers. Operating a lean business is critical for us,” shared Taran Hughes, co-founder of Eave Assistants.

Solution

Eave Assistants chose ProProfs Training Maker after evaluating several solutions. Key benefits included:

  • Cost-Effective Pricing: Offered competitive pricing for startups operating on a tight budget.
  • Customizable Features: Allowed seamless uploading of SCORM files and document storage via the library function.
  • Interactive Knowledge Base: Enabled virtual assistants to access essential training materials and UK market insights efficiently.

“What I liked about ProProfs was the ability to tailor content. We could upload our professionally created learning materials and make them accessible for our team,” said Taran Hughes.

Result

ProProfs helped Eave Assistants streamline training, enhance professionalism, and deliver a polished learning experience for its team. Outcomes included:

  • Improved Training Efficiency: Assisted virtual assistants in understanding the UK market and progressing through CRM-based modules to become client-ready.
  • Positive Feedback: Internal users praised the system for its professional appearance and functionality.
  • Exceptional Support: The team rated ProProfs’ customer support a perfect 10 for responsiveness and resolution.

“ProProfs stood out as the best value for money among the platforms we evaluated. The feedback from our team is that it looks professional and polished,” emphasized Taran Hughes.

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