About

Interflon is a global leader in advanced lubrication solutions, serving industries such as manufacturing, food processing, and transportation. The company specializes in high-performance lubricants that reduce friction and extend the life of industrial equipment, helping businesses achieve greater efficiency and cost savings. With operations across multiple countries, Interflon prioritizes continuous learning to keep employees updated on best practices and to educate customers on the proper application of its products. To achieve this, the company sought a centralized Learning Management System (LMS) that could cater to both internal training and external customer education.

Problem

Interflon faced several challenges in managing training across its global workforce and customer base:

  • Standardizing training for global employees – The company needed a structured LMS to ensure employees across different regions followed consistent learning paths tailored to their roles and responsibilities.
  • Automating customer training – Providing structured training to customers was essential for ensuring the correct use of Interflon’s products. A manual approach was inefficient, and automation was needed to scale training effectively.
  • Integrating training with existing systems – Interflon wanted a solution that could seamlessly connect with its CRM system, allowing for centralized user management and the ability to track training progress efficiently.

"It's more about creating all the users in the right learning journeys. That is quite important. And later on, when customers need training, that can be automated as well."

— Rob Oude Voshaar, Technology Manager, Interflon

Solution

Interflon chose ProProfs Training Maker due to its ease of use, flexibility, and powerful integrations. The platform provided:

  • A user-friendly interface – Employees and customers could quickly adapt to the LMS without extensive training, making adoption seamless.
  • Scalable training capabilities – The LMS allowed Interflon to create structured learning paths for employees and later extend training to external customers.
  • Advanced API integration – ProProfs LMS integrated with Interflon’s CRM system, enabling automated user creation, tracking, and future scalability with external platforms.

With these features, Interflon could efficiently manage employee learning while laying the groundwork for future customer training.

"The valuable aspect of ProProfs is that it has quite a simple interface, so you can learn it quickly. From an IT perspective, the API is crucial for integrating with our CRM system and possibly with externals in the future."

— Rob Oude Voshaar, Technology Manager, Interflon

Result

Since implementing ProProfs LMS, Interflon has significantly improved its training processes:

  • Centralized learning management – All employee training is now managed in one system, ensuring consistency and accessibility across global teams.
  • Automated customer onboarding – The LMS enables Interflon to provide structured training to customers, reducing manual intervention and improving efficiency.
  • Seamless system integration – The API connectivity has streamlined user data management, allowing Interflon to track training progress efficiently and integrate learning insights with business operations.

Additionally, ProProfs’ support team played a crucial role in ensuring a smooth implementation.

"ProProfs support was quite fast in answering my questions and delivering the API endpoint for getting all the users, which was really helpful."

— Rob Oude Voshaar, Technology Manager, Interflon

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