ProProfs is like a hub for new starters; it organizes everything we need for training across every department.

Valley Northern, a family-run business established in the 1900s, brings decades of experience to supplying the healthcare industry in Stafford, UK. They offer a comprehensive range of medical packaging, consumables, and equipment, from prescription bags to pharmacy fridges. Their mission is to make dispensing and pharmacy manufacturing hassle-free, emphasizing a caring approach that extends to customers, staff, suppliers, and the environment.

As executive Assistant at Valley Northern, I wear many hats. One of my biggest responsibilities is ensuring a smooth onboarding experience for our new hires, which was a real challenge before ProProfs.

We relied on paper manuals and in-person training sessions, which were cumbersome and inconsistent. New employees often felt overwhelmed by the information overload, and it was difficult to track their progress across different departments.

We needed a centralized resource, a one-stop shop for all things onboarding and training.

ProProfs Training Maker transformed our onboarding process. Here's how:

• Centralized Hub: ProProfs became our central hub for all onboarding materials. Now, new hires have easy access to courses on company policies, departmental functions, and specific job duties.
• Streamlined Process: ProProfs allows new employees to complete introductory and role-specific courses at their own pace. This self-directed approach makes onboarding smoother and more efficient.
• Organized Training: Complicated topics can be daunting. With ProProfs, I can break down complex information into easy-to-understand modules. This makes learning more manageable and improves knowledge retention for our new team members.
• Accessibility Power: The beauty of ProProfs is that learning doesn't stop after onboarding. Employees can revisit completed courses for refreshers, eliminating the need for repetitive training sessions.
• Efficiency Boost: ProProfs' user-friendly interface is a huge time saver. Creating and managing courses is simple, freeing me up to focus on other important tasks.

ProProfs has had a dramatic impact on our onboarding process. New hires feel more confident and prepared in their roles from day one. Our training is now standardized and efficient, and I have more time to dedicate to other areas.

ProProfs truly transformed onboarding at Valley Northern, creating a win-win situation for both our employees and the company.