Active Listening Skills Training Course

Understand people on a deeper level and make interactions meaningful through active listening

Active listening skills training is key to becoming an effective listener by understanding others and responding thoughtfully to improve communication. This active listening skills course defines active listening and highlights 10 essential skills that can help you listen attentively, resolve workplace conflicts, and develop stronger communication. Mastering these skills will enable you to connect with others more meaningfully, creating a more productive and harmonious work environment.

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Advanced Level
55 Mins to Complete
Completion Certificate
Self-Paced

What's Covered in This Course?

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Course Outline

This active listening skills training course includes:
#1   Course Overview
#2   Active Listening Skills
  • Defining Active Listening Skills
  • Ten Active Listening Skills
  • Handout: Skill Summary
  • Resolve Conflict With Active Listening
  • Worksheet: Practicing I-Statements
  • Scenario
#3   Conclusion
  • Assessment
  • Course Handouts
  • Course Feedback

About the Instructor

Amber Rose

Amber Rose, is a program manager and coordinator for a nonprofit. She has a master’s in management with a specialization in human resources. 

She has years of experience in management which spans the retail and nonprofit industry. As a part of her everyday responsibilities, she communicates with many internal and external stakeholders. And, using that knowledge, she will help you understand active listening skills.

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