Accessibility for Ontarians with Disabilities Act (AODA) Training Course

Name: AODA Training Course | ProProfs
Rating: 4.9 (550 reviews)

Understand the accessibility standards for Ontarians with disabilities and ensure equal opportunity and dignity in the workplace.

Accessibility for Ontarians with Disabilities Act (AODA) training course is designed to help you understand the accessibility requirements for persons with disabilities under AODA. This course ensures you're equipped to enforce these requirements in compliance with the law. Organizations must implement these standards to create an accessible and inclusive society by 2025. By the end of the AODA training course, you'll be well-versed in AODA, its compliance requirements, the rights of disabled individuals under the act, and your organization's responsibilities to fulfill these obligations.

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Course Outline

This Accessibility for Ontarians with Disabilities Act (AODA) training course includes:

#1 Introduction to AODA (Accessibility for Ontarians with Disabilities Act)

Key Terms
Importance of Training
Overview of Five Standards
Benefits of Compliance
Business Benefits of Accessibility
Test Your Knowledge
Chapter Feedback

#2 Compliance Requirements

General Requirements & Record Keeping
Accessibility Plan & Policy
Test Your Knowledge
Chapter Feedback

#3 Information & Communication Standards

Communication Factors
Websites & Web Content
Formats & Communication Supports
Educators
Public Libraries
Test Your Knowledge
Chapter Feedback

#4 Employment Standards

Recruiting & Hiring
Accommodations Plan
Performance Management & Career Development
Emergency Response Plan
Emergency Alerts & Exits
Return to Work Process
Return to Work Plan Outline
Test Your Knowledge
Chapter Feedback

#5 Transportation Standards

Training
Accessible Equipment & Fares
Conventional Transportation
Technical Requirements
Service Disruption
Storage
Specialized Transportation
Booking & Service Delays
School Transportation
Test Your Knowledge
Chapter Feedback

#6 Design of Public Spaces

Public Spaces
Recreational Trails & Beach Access Routes
Outdoor Public Eating & Play Areas
Outdoor Paths of Travel
Accessible Parking
Service-Related Elements
Maintenance of Public Spaces
Test Your Knowledge
Chapter Feedback

#7 Customer Service Standards

Customer Service Training
Customers with Physical Disabilities
Providing Accessible Customer Service
Examples
Customer Service Tips
Customer with Visual Impairments
Examples
Customers Who are Deaf or Have Hearing Loss
Examples
Invisible Disabilities
Examples
Accessibility Features
Interacting with a Customer with a Service Animal
Support Persons
Accessible Feedback
Test Your Knowledge
Chapter Feedback

#8 Final Thoughts

Final Assessment
Helpful Resources
Course Feedback

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