Communication Essentials Training Course

Name: Communication Essentials Training Course | ProProfs
Rating: 4.9 (550 reviews)

Train your employees on the fundamentals of effective communication skills

Communication essentials course is designed to help employees master the fundamentals of communication with clarity and confidence. This training course covers verbal and non-verbal communication, the importance of active listening, and how to deliver clear messages effectively. Participants will explore different communication styles, learn how their styles influence interactions, and gain insights into becoming more effective communicators. Engaging handouts, case studies, quizzes, surveys, and worksheets will keep learners motivated and enhance their skills throughout the course.

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What's Covered in This Course?

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Course Outline

This communication essentials training course includes:

#1 Course Overview

#2 Introduction to Communication Channels

Handout: Communication Channels
Chapter Feedback

#3 Communication Styles

Aggressive Style
Passive Style
Passive-Aggressive Style
Assertive Communication
Tips for Assertive Communication
Case Study: Guess the Type of Communicator
Case Study: Which Type was it?
A Sneak Peek Into How to Communicate
Personality Quiz: Identify Your Personal Communication Style
Test Your Knowledge
Chapter Feedback

#4 Effective Listening

Introduction to Effective Listening
360 Degree Listening
Scenarios
Spot the Cues
Handout: The Emotional Cues
Labeled Graphic: Types of Listeners
Personality Quiz: Identify Your Listening Type
Test Your Knowledge
Chapter Feedback

#5 Find Your Voice

Influential Aspects
Survey: Find Your Strengths
Action Plan to Improve the Communication Skill
Worksheet: Commitment
Test Your Knowledge
Chapter Feedback

#6 Conclusion

Final Assessment

#7 Resources

Course Handouts
Course Feedback

About the Instructor

Carolina Greno

Carolina is a psychologist, trainer, and friend from a far away land called Uruguay.

Her purpose is to help individuals live intentional lives and she has found a wonderful tool to aid her, psychology. She holds a master’s degree from the University of Groningen and she has been practicing for over 13 years. But more importantly, she knows hundreds of stories from her own life and the people she has crossed paths with.

Because knowledge without experience is incomplete, she also lives a life with intention. Curiosity has led her through strange paths, from settling in a new continent to being a digital nomad. She thinks life is the greatest teacher and she squeezes every bit of learning she can from every experience.

If you have a similar perspective and would like to get started living a more joyful, purposeful life, let's connect!