Mastering Customer Service Communication Skills
Learn the best practices for effective verbal and non-verbal communication with customers
Effective communication is key to building and maintaining strong relationships with customers. It makes them feel heard and enhances customer satisfaction, which ultimately drive business success. This online training course on mastering customer service communication skills shows you how to create first impressions, ask the right questions, and cultivate the art of listening. The course contains handouts on body language and other related topics, scenarios, and final assessments.
