Writing Customer Service Emails

Build and reinforce relationship with customers through written communications

Emails form one of the mainstays of communication with customers. They can make or break your relationship with customers as a company. Learn how to be clear, simple, and empathic in your emails to customers. Build trust and loyalty by composing outstanding emails.

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What's Covered in This Course?

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Course Outline

Writing Customer Service Emails Training Course covers the following:
#1   Introduction and Course Overview
  • Course Overview
  • Course Objectives
#2   Create a Conversation With Your Customer
  • Introduction
  • Don't Sound Robotic
  • Writing to Create Conversation
  • Be Empathetic to Your Customer
  • Example Customer Service Email
  • Review
  • Knowledge Check
  • Chapter Feedback
#3   Focus on Customer Problems
  • Introduction
  • How to Reply to Customer Queries
  • Review
  • Knowledge Check
  • Chapter Feedback
#4   Be Clear in Your Correspondence
  • Introduction
  • Avoid Being Rude
  • Review
  • Chapter Feedback
#5   Keep It Simple
  • Introduction
  • Sequencing and Structuring Information
  • Review
  • Knowledge Check
  • Chapter Feedback
#6   Proofreading
  • Introduction
  • Review Your Correspondence Backwards
  • Take a Break
  • Switch the Formatting
  • Concentration
  • Review Important Information in Depth
  • Review
  • Knowledge Check
  • Chapter Feedback
#7   Email Etiquette
  • Introduction
  • Subject Line
  • Email Signature
  • Body Text
  • Email Habits
  • Review
  • Chapter Feedback
#8   Test Your Knowledge
  • Knowledge Check: Writing Customer Service Emails
  • Self Assessment Exercise
#9   Conclusion
  • Course Feedback
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