De-Escalation Training for Healthcare Workers

Train your staff on how to defuse tense situations in healthcare settings

This de-escalation training equips your healthcare staff with the tools to defuse tense situations and maintain a safe, supportive environment. This course provides practical de-escalation skills to navigate patient anxiety, family frustrations, and medical crises, empowering your team to deliver compassionate care under pressure.

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Advanced Level
30 Mins to Complete
Completion Certificate
Self-Paced

What's Covered in This Course?

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Course Outline

De-Escalation Training for Healthcare Workers
#1   How to De-escalate High-Stress Situations in Healthcare
  • Verbal De-Escalation Techniques
  • Handout: Verbal De-escalation Techniques: "Instead of: Say..."
  • Non-Verbal De-Escalation Techniques
  • Handout: Non-Verbal De-escalation Techniques: "Instead of: Try..."
  • Purposeful Actions for De-Escalation
  • Chapter Feedback
#2   Conclusion
  • Final Assessment
  • Course Feedback
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