Handling Difficult Customers Training Course

Turn challenging customers into positive experiences through tactful handling

Customer support and sales teams often come across all types of customers and some of these customers can be difficult to handle at times. But fortunately, there is always a workaround. This online training course presents a list of such best practices for handling difficult customers. They are intended to help you transform challenges into opportunities for your business by de-escalating conflicts, giving positive customer experiences, and improving the overall relationship with them. Learn how to communicate with your customers and hold yourself while interacting with them for best results.

Get a Demo

What's Covered in This Course?

Get a Demo

Course Outline

Handling Difficult Customers
#1   Course Overview
#2   Best Practices for Handling Difficult Customers
  • Keep Your Communication Professional
  • Remain Calm
  • Speak Softly
  • Scenarios
  • Handout: Steps to Handle Difficult Customers
  • Activity: Examples of Right and Wrong Way of Talking to a Difficult Customer
  • Activity: How Will You Respond?
#3   Conclusion
  • Final Assessment
  • Course Feedback
Get This Course Get a Demo

Training Maker Includes

Get a Demo

More Customer Service Courses

Introducing Yourself to Customers Training Course

Introductions can cause quite a bit of anxiety, your first impression is a lasting impression.

Managing Customer Expectations Training Course

Managing customer expectations is instrumental in making your business a real success.

Writing Customer Service Emails Training Course

Customer service teams can make or break a company's brand by how they follow up with customer inquiries and concerns.

ProProfs Is a Recognized Leader in Employee Training

Press & Ratings

Create a Course Get a Demo