Managing Customer Expectations

Name: Managing Customer Expectations Online Training Course | ProProfs
Price: 1.97 USD
Rating: 4.4 (26 reviews)

Know what your customers need and provide delightful experiences

Customer is king and living upto their expectations is the key to make them fall in love with your brand. Learn how to manage their expectations through positive experiences. Identify the types of expectations and factors that influence these expectations along with real-life examples. Test the knowledge of your employees with quizzes at the end of each chapter and take course feedback.

Get a Demo

Course Outline

Managing Customer Expectations Online Training Course includes the following:

#1 Course Overview

#2 Understanding Customer Expectations

Example: Understanding Customer Expectations
Keeping Customers’ Expectations in the Foreground
Customer Expectations vs. Perceptions
Test Your Knowledge
Chapter Feedback

#3 Identifying Customer Expectations

Six Types of Customer Expectations
Example: Customer Experience
Key Elements that Influence Customer Expectations
Test Your Knowledge
Chapter Feedback

#4 Managing Customer Expectations

Baseline Customer Expectations
Example: Managing Customer Expectations
How to Exceed Expectations
Understanding Customer Experience
Example: Customer Experience
Test Your Knowledge
Chapter Feedback

#5 Final Thoughts

Course Feedback

Training Maker Includes

Build your own training courses

100+ customizable courses

Forums & learner communities

API & Single Sign-On, SAML & LDAP

SCORM, TinCan & LRS

Course bundles & learning paths

White label

Online classroom

Case studies, quizzes & final exam

Nationally recognized completion certificate

Scores & completion tracking

24/7 support

Get a Demo

More Employee Skills Courses

Negotiation Skills Training Course

Take this online negotiation skills training course to learn how to make your way through negotiations. Pick up business negotiation skills to influence people and get things done.

Introducing Yourself to Customers Training Course

Introductions can cause quite a bit of anxiety, your first impression is a lasting impression.

Writing Customer Service Emails Training Course

Customer service teams can make or break a company's brand by how they follow up with customer inquiries and concerns.

All Employee Skills Courses

Delightful Software, Raving Reviews