Online Customer Service Training Course

Name: Online Customer Service Training Course | ProProfs
Price: 1.97 USD
Rating: 4.4 (26 reviews)

Master the skills & strategies to excel in customer service

Customer service training course helps you enhance communication and problem-solving skills to deliver exceptional service. This course emphasizes the importance of building strong customer relationships and highlights how great service contributes to the success of individuals and organizations. You'll explore effective customer management through real-world scenarios and learn strategies to achieve customer satisfaction and loyalty. Quizzes and a final assessment are included to test your knowledge.

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What's Covered in This Course?

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Course Outline

This online customer service training course includes:

#1 Course Overview

#2 Giving Good Customer Service

Why Customer Service Matters
Managing Customers
Scenario
Test Your Knowledge
Chapter Feedback

#3 Best Practices for Communicating with Customers

First Impressions
Asking Questions & Listening
HANDOUT: How to Respond to Clients
Body Language
HANDOUT: Improving Communication
Activity: Positive & Negative Body Language
Scenario
Test Your Knowledge
Chapter Feedback

#4 Handling Difficult Customers

Keep Your Communication Professional
Remain Calm
Speak Softly
Scenario
HANDOUT: Steps to Handling Difficult Customers
Activity: How Will You Respond?
Test Your Knowledge
Chapter Feedback

#5 Customer Service Skills

Emotional Intelligence
Scenario
Positive Attitude
Stress Management
HANDOUT: Strategies to Cope with Stress
Survey: Identifying Signs of Stress
Test Your Knowledge
Chapter Feedback

#6 Conclusion

Final Assessment
Course Handouts
Course Feedback

Training Maker Includes

Build your own training courses

100+ customizable courses

Forums & learner communities

API & Single Sign-On, SAML & LDAP

SCORM, TinCan & LRS

Course bundles & learning paths

White label

Online classroom

Case studies, quizzes & final exam

Nationally recognized completion certificate

Scores & completion tracking

24/7 support

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