Workplace Conflict Management Training Course

Name: Workplace Conflict Management Training Course | ProProfs
Price: 1.97 USD
Rating: 4.4 (26 reviews)

Understand the different facets of workplace conflicts and manage them effectively

Workplace conflict is inevitable, but knowing how to manage it effectively is key to maintaining a positive and productive work environment. This workplace conflict management training course teaches you how to address different types of conflicts professionally. Explore conflict management skills and HR skills that are essential for navigating and resolving disputes. Learn from real-world case studies and scenarios. Quizzes at the end of each chapter ensure you grasp key concepts and retain valuable skills to resolve workplace disagreements.

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Course Outline

This workplace conflict management training course includes:

#1 Course Overview

#2 Understanding Conflict

Types of Conflict
Positive & Negative Aspects of Conflict
Case Study 1
Case Study 2
Test Your Knowledge
Chapter Feedback

#3 Managing Conflict

Example: Conflict in the Workplace
Conflict Management System (CMS)
5P's of Conflict Management
Handling Conflict During Meetings
Listening Effectively
Disagreeing Diplomatically
Example: Disagreeing Diplomatically
Test Your Knowledge
Chapter Feedback

#4 Techniques of Conflict Management

Thomas-Kilmann Conflict Handling Styles
Conflict Management Skills
Workplace Conflict Scenarios
Test Your Knowledge
Chapter Feedback

#5 Conclusion - The Takeaways

Final Assessment
Course Feedback

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Online classroom

Case studies, quizzes & final exam

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