Workplace Conflict Resolution Training

Name: Workplace Conflict Resolution Training Course | ProProfs
Price: 1.97 USD
Rating: 4.4 (26 reviews)

Train managers to identify & constructively resolve workplace conflicts

Managing and resolving conflicts in the workplace is one of the biggest challenges managers and employees face. They usually feel dissatisfied with inconclusive results when there's no resolution. Learn to identify and resolve conflicts. Turn a potentially destructive situation into an opportunity for forging positive relationships.

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Course Outline

This Workplace Conflict Resolution Training Course covers the following:

#1 Table of Contents

#2 Introduction to Conflict

Not so Effective Workplace Conflict Resolution
Disagreements
The Parties Involved
The Perceived Threats
Needs, Interests and Concerns
Scenario
Test Your Knowledge
Chapter Feedback

#3 Conflict Styles

Competing
Accommodating
Avoiding
Compromising
Collaborating
Scenarios
Test Your Knowledge
Chapter Feedback

#4 How We Respond to Conflict

Emotional Response
Cognitive Response
Physical Response
Scenario
Test Your Knowledge
Chapter Feedback

#5 Perception and Conflict

Perceptual Filters
Culture, Race, Belief and Ethnicity
Gender and Sexuality
Scenario
Knowledge
The Messenger
Previous Experience
Test Your Knowledge
Chapter Feedback

#6 Workplace Conflict

Warning Signs
Assumptions
Composure
Communication
Points of View
Your Turn
Resolving the Conflict
Strategies for Managing Workplace Conflict
Strategies for Managing Workplace Conflict (continued)
Test Your Knowledge
Chapter Feedback

#7 Conflict and Difficult Employees

Complainers
Dealing with Complainers
Cynics
Dealing with Cynics
Controllers
Handling Controllers
Caretakers
Handling Caretakers
Test Your Knowledge
Chapter Feedback

#8 Thank You!

Course Feedback

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Online classroom

Case studies, quizzes & final exam

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