Workplace Conflict Resolution Training Course

Name: Online Workplace Conflict Resolution Training Course | ProProfs
Price: 1.97 USD
Rating: 4.4 (26 reviews)

Train managers to identify & constructively resolve workplace conflicts

Workplace conflict resolution training equips you with essential skills to identify and effectively resolve conflicts, developing a harmonious work environment. Managing workplace conflicts is a challenge, but with the right tools, you can transform conflicts into opportunities for growth and stronger relationships. This workplace conflict resolution course helps you navigate difficult situations, ensuring satisfaction for all parties involved and promoting a positive and productive workplace.

Get a Demo

Course Outline

This workplace conflict resolution training course includes:

#1 Table of Contents

#2 Introduction to Conflict

Not so Effective Workplace Conflict Resolution
Disagreements
The Parties Involved
The Perceived Threats
Needs, Interests and Concerns
Scenario
Test Your Knowledge
Chapter Feedback

#3 Conflict Styles

Competing
Accommodating
Avoiding
Compromising
Collaborating
Scenarios
Test Your Knowledge
Chapter Feedback

#4 How We Respond to Conflict

Emotional Response
Cognitive Response
Physical Response
Scenario
Test Your Knowledge
Chapter Feedback

#5 Perception and Conflict

Perceptual Filters
Culture, Race, Belief and Ethnicity
Gender and Sexuality
Scenario
Knowledge
The Messenger
Previous Experience
Test Your Knowledge
Chapter Feedback

#6 Workplace Conflict

Warning Signs
Assumptions
Composure
Communication
Points of View
Your Turn
Resolving the Conflict
Strategies for Managing Workplace Conflict
Strategies for Managing Workplace Conflict (continued)
Test Your Knowledge
Chapter Feedback

#7 Conflict and Difficult Employees

Complainers
Dealing with Complainers
Cynics
Dealing with Cynics
Controllers
Handling Controllers
Caretakers
Handling Caretakers
Test Your Knowledge
Chapter Feedback

#8 Thank You!

Course Feedback

Training Maker Includes

Build your own training courses

100+ customizable courses

Forums & learner communities

API & Single Sign-On, SAML & LDAP

SCORM, TinCan & LRS

Course bundles & learning paths

White label

Online classroom

Case studies, quizzes & final exam

Nationally recognized completion certificate

Scores & completion tracking

24/7 support

Get a Demo

More Employee Skills Courses

Skills to Resolve Workplace Conflict

This course is designed for employees and managers to help them resolve workplace conflict. Equip your employees with the right tools and strategies to leverage conflict for better productivity.

Employees Workplace Communication Training Course

Sometimes the difference between a 'good and bad job', 'good and bad workplace', 'good and bad results', and 'positive and negative morale'.

Analytical Skills Training Course

With the internet, television, radio, print and other media, people are bombarded by information and news unlike any other time.

All Employee Skills Courses