Train Your Agents to Offer a Delightful Customer Service Experience

Easily deliver training on policy, compliance, and customer support skills
LMS For Customer Service Training
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  • tick Training tick Create, share, manage & track agent training
  • tick Training tick Train on support policy, compliance, & skills
  • tick Training tick Turn existing docs, videos, PPTs into courses
  • tick Training tick Reports to measure results & drive growth
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100,000+ courses & tests created Over 4 million learners

Real Customer Service Training Success Stories

Case study - Gatson Group
How Gatson Group benefited from ProProfs’ ease of use & maneuverability
Case study - Medical Sales College
How Health First leveraged ProProfs to create & share courses in an organized way
Case study - Access to Counseling
How Access to Counseling got organized & went paperless with its training
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What Is a Customer Service LMS?

A customer service LMS is an online learning platform for training customer service agents or representatives. A cloud LMS can simplify training on products, services, sales, customer support, technical skills, and procedures. Educate your employees so they can expertly manage customer satisfaction, retention, and success by providing excellent customer service.

What is a Cloud-Based Learning Management System? 2:20
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Ideal Business Services LMS for Your Industry

Empowering business service teams across diverse industries

A business services LMS gives you the learning and development solutions you need, no matter your niche or the type of services you provide.

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100+ Courses for Customer Service Teams or Create Your Own

Easily train your staff on customer service skills & grow their knowledge

Simplify employee training with our ready-to-use online courses and templates designed by industry veterans for delightful learning experiences. Use them as is or modify them to suit your requirements by importing existing materials and personalizing them. It's as easy as drag-and-drop.

Compliance Training Courses
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Onboard With Support Policy Training

New hire training becomes fast and efficient with onboarding training courses that are easy to create. A well-crafted onboarding course helps introduce your hires to culture, co-workers, and job roles. You can also provide role-based training for managers and staff and train them on office policies, custom software, operations, and technical skills. Employees who have informative and effective onboarding training perform better and improve your bottom line.

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Employee Skills Training Courses

Onboard new hires faster and provide training in customer service, products, sales, active listening, empathy, and conflict resolution. Teach effective leadership and communication skills while meeting customer expectations.

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Employee Skills Training Courses
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Compliance Training Courses
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Compliance & Safety Training Courses

Train your customer service staff on compliance rules. Improve operational efficiency and workplace safety through awareness training. Build a compliant and safe work environment by removing the risks of liabilities.

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Watch: How to Create an Online Course

How Our Customer Service Training Software Works

Provide Customer Service Skills Training

Keep your agents informed of industry trends

Customer service agents need a vast array of skills to perform their job exceedingly well and provide a delightful customer experience. ProProfs LMS can help you deliver training on effective communication skills, adaptability, empathy, persuasion & negotiation, and many more topics. It can simplify and accelerate training with its intuitive customer service training software. Ensure your employees adhere to quality customer service standards and build rapport with your customers through custom training programs.

  • tick Training tick Broaden your employees’ skills
  • tick Training tick Train on empathy & effective communication
  • tick Training tick Comply with customer service standards
  • tick Training tick Use intuitive training software
Compliance Training Courses
Compliance Training Courses

Create Courses With Existing Content

Upload docs, videos, PDFs, PPTs, and add quizzes

Drastically reduce the time it takes to develop your customer service training courses by importing your existing PDF files, docs, videos, and presentations. Insert quizzes to ensure your learners meet the learning objectives. ProProfs LMS is a perfect fit for any customer-centric industry. Put together beautiful and engaging online training courses that will help you onboard new hires faster, train them on business operations, compliance, safety, and software, and reduce training costs.

  • tick Training tick Upload existing docs, PDFs, PPTs & videos
  • tick Training tick Check knowledge retention with follow-up quizzes
  • tick Training tick Import SCORM/Tin Can courses
  • tick Training tick Keep learners engaged with interactive features

Manage Users by Roles or Locations

Easily assign courses based on teams and groups

ProProfs LMS for customer service training allows you to easily organize users into well-defined functional groups. Create, update, or search for individuals and groups, and assign courses, roles, and learning paths. Classify learners into groups and sub-groups based on their job profiles and locations to streamline training assignments and admin control.

Similarly, you can assign roles to training administrators and allow them to perform a set of tasks called privileges. Create multiple admins, instructors, or managers to reduce the administrative burden.

  • tick Training tick Organize learners into groups by profile & location
  • tick Training tick Assign courses, roles & learning paths
  • tick Training tick Distribute tasks efficiently among multiple admins
  • tick Training tick Make training administration easily manageable
Compliance Training Courses 2:30
Insightful Reports Anytime, Anywhere

Insightful Reports Anytime, Anywhere

Real-time reports that track user performance

Easily track learners’ progress and performance in a given course. Identify which topics they find easy and most difficult to master. The intuitive admin dashboard displays charts and tables for real-time insights into your training. You can filter these reports to your requirements and export them in downloadable formats like CSV, Excel, or PDF. The LMS is fully compatible with all devices and platforms, so these reports can be generated anytime, anywhere.

  • tick Training tick Track learners' progress & performance
  • tick Training tick Real-time charts & tables for greater insights
  • tick Training tick Easily filter reports by date or day
  • tick Training tick Downloadable CSV, Excel & PDF formats

Secure Your LMS With Single Sign-On

Import LDAP user base & sync with HRIS systems

The single sign-on (SSO) feature in ProProfs LMS offers learners a convenient and safe way to access your LMS. It uses a single set of credentials across applications and sites to authenticate user access without running the risk of password fatigue or phishing. Integration with LDAP, an open standard used to access directory services, further allows you to import your LDAP user base into ProProfs LMS, upload usernames and passwords, and keep all your training courses, learners, and HRIS systems in sync.

  • tick Training tick Enable easy login with SSO
  • tick Training tick Upload usernames & passwords
  • tick Training tick Integration with LDAP
  • tick Training tick Sync with HRIS & existing systems
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Beautifully Crafted Course Templates

Choose from engaging role-based training templates
  • tick Training tick

    Employee Benefits Information

  • tick Training tick

    Onboarding & Company Introduction

  • tick Training tick

    Employee & Office Policies

tick Training tick Employee Benefits Information arrow
Employee Benefits Information
tick Training tick Onboarding & Company Introduction arrow
Onboarding & Company Introduction
tick Training tick Employee & Office Policies arrow
Employee & Office Policies
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All the Features & Benefits You Need in One Place

100+ Ready Courses + Templates

Choose from 100+ professionally designed, customizable, and ready-to-go online courses and templates on various topics.

Add Quizzes for Assessment

Make learning measurable with engaging customer support assessments. Get audio/video responses and prevent question skipping.

Upload Docs, Videos, PDFs & PPTs

Get started quickly by importing your existing docs, videos, presentations, and PDF files.

English, Spanish & 70+ Languages

Easily train a global audience in English, Spanish and 70+ other popular languages.

100+ Customization Options

Configure the LMS to meet your specific needs. Set up smart settings for privacy, security & notifications.

Anytime, Anywhere, Any Device

Let learners attend training on the go without disruptions. Access training across all devices.

Multiple Instructors/Admins

Simplify training administration by creating multiple instructor/admin roles and leverage diversity of expertise.

Track Progress & Compliance

Track learners’ progress and course compliance with real-time data visualizations and analytics.

AI-Powered Reporting

View, download & share reports on individuals, groups, and quizzes. Identify retention, gaps, and challenges.

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Works Great for All Your Employee Training Needs

Employee Onboarding

Get your customer service agents off on the right foot with intuitive employee onboarding software.

Soft Skills Training

Train agents on skills like ‘managing customer expectations’ and ‘handling difficult customers’.

Compliance Training

Educate executives on industrial guidelines, policies, procedures, sexual harassment, etc.

Safety Training

Achieve unhampered productivity and growth by ensuring employee safety and well-being.

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  • 100+ Ready-to-Use Courses
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ProProfs Is a Recognized Leader in Customer Service Training

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Easily Deliver Training on Policy, Compliance, and Skills

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